In our almost 60 years of business, our team here at Madison Company and our many distributors across the United States have always been focused on customer collaboration, especially because many of our customer problems require a customized solution. During these years, we have developed many tools to support ‘the customer experience,’ even before that term was coined by professional marketers. Tools such as a website designed to help customers find information or purchase products, easy accessibility to our outstanding customer service team via phone, fax or email, or in-person visits from our outside sales folks have helped guide customers along their journey towards a viable sensing solution that saves time, money and aggravation.
Now we are witnessing the introduction of a new style of communication – the collaboration bot! Imagine that while chatting with a co-worker about an important project you need to know who within your company speaks French; the WhoBot can answer that question within your chat stream! Need to schedule a meeting with four co-workers? Assign that task to Zoom.ai or Meekan and save everyone time. If you just received confirmation that you are going to that conference or expo next month, use the Hipmunk or Kayak bots to check flights and reserve hotels for you, and then check with Mica – your hipster advisor bot – on what to do in this new city. This is just a small sampling of the 600 bots that are listed today with the Microsoft Bot Framework directory.
Of course, the most well-known bot is the ‘chat’ bot – that little screen that drops down and allows you to chat in real-time with a product expert. What are your thoughts on this type of collaboration? Do you think we at Madison should introduce a ‘chat’ bot on our website? Do you use collaboration bots or other types of apps to boost productivity? Please comment below and let us know what empowers your workplace!